North Metric
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    Decagon makes about $63M a year.

    Decagon is a conversational-AI platform for automating customer support at enterprises. This page estimates Decagon's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$63M ARR for the late-stage customer support company, based in San Francisco, CA.

    ANNUAL RECURRING REVENUE
    $63M
    LOW $40MHIGH $88M
    MRR$5.3MGROWTH · MOM+2.2%
    UPDATED JUL 12, 2026 · MODELLED FROM PUBLIC SIGNALS
    CUSTOMER SUPPORTMEDIUM CONFIDENCE
    STAGESeries D+FOUNDED2023HQSan FranciscoFUNDING$481M
    01REVENUE & GROWTH

    Where $5.3M ofMRR moves each month.

    Modelled monthly movements: new, expansion and reactivation in; contraction and churn out.

    MRR MOVEMENTS · LAST 30 DAYSMODELLED
    New+$42K
    Expansion+$94K
    Reactivation+$16K
    Contraction−$10K
    Churned−$28K
    Net new MRR+$113K
    GROSS MRR CHURN0.5%Of MRR lost to cancellations and downgrades each month.
    NET REVENUE RETENTION113%Expansion outruns churn and contraction.
    CUSTOMER CHURN1.3%Of paying customers lost each month.
    GROSS REVENUE RETENTION92%Revenue kept before any expansion.
    WEB TRAFFIC · MONTHLY219K
    Direct46%
    Organic search44%
    Social4%
    Referral3%
    Paid1%
    FAILED CHARGES · BEFORE RETRIES$289K/mo5.5% of charges fail each month before Stripe retries them. Retries win most of it back; about $10K/mo is lost after them.
    This is Decagon from the outside.Connect your Stripe and get a free churn report on your own customers.
    ACTIONS OFF BY DEFAULTGet your free churn report →
    02BENCHMARKS

    How Decagon comparesto its peers.

    Each metric against the same-stage SaaS median. The shaded band is near the median; the mark is Decagon, and further right is better.

    70/ 100
    ESTIMATED BUSINESS SCOREStrong across the board.Strongest on retention (NRR 113%); weakest on growth (MoM 2.2%).
    Retention96
    Efficiency68
    Economics83
    Growth39
    GROSS MRR CHURNABOVE MEDIAN
    0.5%
    PEER P25P75
    lower is betterOpen metric →
    NET MRR CHURNABOVE MEDIAN
    −1.1%
    PEER P25P75
    negative = net expansionOpen metric →
    NRRABOVE MEDIAN
    113%
    PEER P25P75
    higher is betterOpen metric →
    GRRNEAR MEDIAN
    92%
    PEER P25P75
    higher is betterOpen metric →
    CUSTOMER CHURNABOVE MEDIAN
    1.3%
    PEER P25P75
    lower is betterOpen metric →
    MRR GROWTHBELOW MEDIAN
    2.2%
    PEER P25P75
    month over monthOpen metric →
    03CUSTOMERS & PRICING

    About 13Kpaying customers.

    Account counts and unit economics modelled from traffic and pricing. Prices are from Decagon’s public pricing page.

    TOTAL ACCOUNTS13KFree and paying
    PAYING CUSTOMERS13KOn any paid plan
    ARPA$400Per paying account / month
    CUSTOMER LTV$30KAt current churn
    PAID CONVERSION0.3%Visitor to paying · assumed, not measured
    ASP$360New customer / month
    04WHAT WE’D FIND

    North Metric sees~$50K a month at risk.

    From public signals alone. On your own Stripe, the free churn report shows the exact figures and the first 5 customers to act on.

    Likely to leave$32K/mo
    Paying accounts with fading usageUsage falls before the bill does. On your own Stripe, each one is scored and ranked by money at risk.
    Failed payments$10K/mo
    Lost after Stripe’s retriesModelled as about a third of monthly churn — the usual share from cards that fail for good. A card-update note can win part of it back.
    Cancellations$8K/mo
    Recent cancels likely to come backFormer customers with strong past use. A win-back note goes out within 90 days.
    ESTIMATES FROM PUBLIC SIGNALS · NOT DECAGON DATAHow we estimate →
    05PEERS

    Revenue estimatesfor Decagon’s peers.

    Same method, same ranges. Open any company for its full breakdown.

    Intercom

    CUSTOMER SUPPORT
    Intercom, renamed Fin in 2026 and now owned by Salesforce, is an AI customer-service platform with an AI agent, help desk, and messenger for businesses. This page models Intercom's customers, growth, and unit economics around its reported $400M ARR (April 2026).
    EST. ARR$400M$340M–$460M✓REPORTED

    Talkdesk

    CUSTOMER SUPPORT
    Talkdesk is a cloud contact-center platform for customer-service teams. This page estimates Talkdesk's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$279M ARR for the late-stage customer support company, based in San Francisco, CA.
    EST. ARR$279M$167M–$390MMEDIUM CONFIDENCE

    DevRev

    CUSTOMER SUPPORT
    DevRev is an AI platform that brings customer support, product management, and engineering work together for software companies. This page estimates DevRev's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$96M ARR for the late-stage customer support company, based in Palo Alto, CA.
    EST. ARR$96M$58M–$134MMEDIUM CONFIDENCE

    Zendesk

    CUSTOMER SUPPORT
    Zendesk is a customer-service platform for support ticketing, live chat, and AI agents across channels. This page estimates Zendesk's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$600M ARR for the PE-backed customer support company, based in San Francisco, CA.
    EST. ARR$600M$500M–$700MMEDIUM CONFIDENCE

    Pylon

    CUSTOMER SUPPORT
    Pylon is a customer-support platform for B2B companies that handles support across Slack, email, and chat. This page estimates Pylon's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$36M ARR for the Series B customer support company, based in San Francisco, CA.
    EST. ARR$36M$30M–$42MMEDIUM CONFIDENCE

    Gainsight

    CUSTOMER SUPPORT
    Gainsight is a customer-success and product-experience platform for reducing churn and driving growth. This page estimates Gainsight's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$142M ARR for the PE-backed customer support company, based in San Francisco, CA.
    EST. ARR$142M$85M–$198MMEDIUM CONFIDENCE
    All estimates →
    06FAQ

    Common questionsabout Decagon’s revenue.

    Short answers, from the same model as the numbers above.

    We estimate Decagon’s revenue at about $63M ARR ($5.3M MRR), in a range of $40M–$88M.

    07METHODOLOGY

    How we estimate this— and what we don’t.

    Two independent methods, reconciled into one range. Here’s the short version.

    01Public inputsWeb traffic, brand search, company age and published pricing.
    02BenchmarksPublished SaaS funnel and retention rates — never tuned.
    03Fitted modelTrained on companies whose revenue is public.
    04Known limitsModelled from public signals, so it can be far off. The confidence mark up top says how far to trust it.
    Decagon’s figure is modelled — read the range, not the midpoint.
    YOUR STRIPE, EXACT

    If we see $50K outside,imagine your Stripe.

    Get your free churn report →Actions off until you turn them on